Release date: May 2008

In an age where customer service can mean a long wait at the end of the telephone with only an automated voice for company, it is refreshing to see that excellence in customer service, delivered in the old-fashioned way with personal attention, is highly valued by Close Thornton clients.

The firm is proud to report a 7% increase in the number of clients rating the firm's levels of service as excellent. This year, over three quarters (76%) rated the firm as providing an excellent service. 98% clients said they had received a good or excellent service.

Over 500 Close Thornton clients responded to the annual client care survey which is carried out by a postal questionnaire throughout the year. The results were analysed by an independent market research company.

The graph below clearly illustrates the point:

CLOSE THORNTON: Performance by Department 2007/08

Nine out of ten clients would recommend the firm's services to others

As the success of a professional services firm rests on its reputation, positive referral or recommendation from existing clients is vital. The goodwill that Close Thornton has built up in its client base is illustrated in the high level of clients who feel that they can recommend Close Thornton services to others.

In the 510 questionnaires returned in 2007/08, of the 457 who answered this question, 455 responded that they would recommend Close Thornton to others.

Chris Wiper, Senior Partner, at the firm, said: 'I am very proud of all members of staff at the firm who continue to deliver the highest quality service that they can. We will always strive to find ways to improve our client service and feedback is always very welcome'.

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